Reducing misinterpretations in usability research methods

UX Research

“The act of remembering is more akin to putting puzzle pieces together than retrieving a video recording.”

— Elizabeth F. Loftus

We often reconstruct memories and experiences based on bias and social norms. These misinterpretations from respondents can have a serious impact on our ability as researchers to extract accurate and objective data, especially in qualitative settings. It made for a great topic of discussion during our recent roadshow in Melbourne and Sydney.

Utilising methods including eye tracking, we are able to eliminate many of the errors associated with think aloud methodology. You can read more about this on James’ UX Magazine post – Rich app usability testing.  In the workshop we also covered the benefits and considerations for using eye tracking both on screen and for in-store environments. The talk also had heaps of samples and tips for success both in study design and analysis.

For more information about how we use eye tracking for research purposes reach out to us on